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Most frequently asked questions

FAQ

What countries do you ship to?

We currently ship to: Australia, Canada, Hong Kong SAR, Japan, South Korea, Malaysia, New Zealand, Singapore, United States.

How long will it take my order to arrive?

Standard Shipping: 3–7 business days

International Shipping: 7–21 business days

Do you ship Worldwide?

We ship only to selected regions due to logistical reasons. Please refer to our Shipping Policy.

Will I receive a tracking number for my order?

You will receive an email with the tracking number as soon as your package is shipped.

How do I request a refund?

If there is any issue with your order, please contact us. We will respond to your email as soon as possible and do the best as we can to fix the problem, and process a refund where needed.